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Open Position

SERVICE ENGINEER

Date: August 19,2022
Job type: Permanent
Location: Selangor, Malaysia

JOB PURPOSE

This position is responsible for providing after-sales maintenance, repair, technical support, and technical solutions to our Topcon Products to ensure efficiency and smoothen the workflow. Will also need to focus on software integration to our Products configuration and installation; together need to know basic IT troubleshooting to Our software products.

CORE JOB DUTIES

  1. Technical Daily Routine
  • To arrange, coordinate & conduct goods delivery, installation, test and commission (T&C) at site
  • To prepare after sales service documents such as repairing / calibration/ troubleshooting quotations, warranty certificate, Planned Preventative Maintenance (PPM) contract & etc
  • To promptly attend breakdown call/ technical complaints from customer either through phone or on site attending. 
  • To analyse, evaluate, inspect and review findings to determine the solution to the problem that the customer demands
  • To update, liaise and fill in the related document to Topcon Regional Office (TSM) pertaining to breakdown and warranty claim / repair either using email or contact form or portal service. 
  • To provide customers feedback and reports on their service request promptly through email or hardcopy.
  • To plan for effective travelling plans as need to go outstation if needed.
  • Responsible for the PPM contract stamping process if any.
  1. Sales related
  • To propose and prepare Planned Preventive Maintenance (PPM) contract and provide repair solutions to customers which leads to technical sales to company.
  • To look/ identify for technical sales opportunities and achieve assigned personal yearly technical sales target.
  • More information to be share upon interview
  1. Others
  • More information to be share upon interview

EDUCATION & EXPERIENCE

  • Minimum tertiary education, preferably degree in engineering or similar
  • Solid technical knowledge & skills in repairing medical equipment.
  • Have IT knowledge background will be an advantage

KNOWLEDGE, SKILLS & ATTRIBUTES

  • Computer literacy and knowledge in Microsoft software
  • Detailed oriented, analytical & problem-solving skills, deadline driven, and customer oriented.
  • Ability to cope with fast pace working environment and remain professional under pressure.
  • Team player

If you are interested in this position, kindly click to APPLY NOW and submit your resume.
You may also write us at mys_adminhr@topcon.com

APPLY NOW